Simply click on the register/login link at the top right of your screen next to your cart. You can create an account by continuing with Facebook or Google, or by entering your email.
Why sign up to your newsletter?
By signing up to the newsletter you will be first to hear about all new product releases, sales and Maxwell & Williams news! We will also send you a $10 Off voucher for your first order over $50*.
How do I unsubscribe from your newsletter?
Open any email newsletter sent to you by Maxwell & Williams, scroll to the bottom of the newsletter and click 'Unsubscribe'. Please allow 1-3 business days for your subscription status to update.
How do I use my ‘first order’ voucher?
Enter your promotion code during checkout, please ensure you have applied it correctly before proceeding to payment, as unfortunately we are unable to amend this after confirmation.
Our $10 Off your first order promotion has three terms and conditions, please ensure you meet these before applying your individual voucher:
All new Maxwell & Williams subscribers are entitled to $10 off their first purchase for any orders over $50
This coupon code can only be used once and is non-combinable with other promotional codes and offers
The limit is one coupon per customer and is valid for 1 month from the date of issue
Products
I can’t find the item I’m looking for, is it still available?
If you can’t find an item you’re looking for with us online please also check out our stockists for availability. If you are still having difficulty sourcing an item, it is possible this may have been discontinued.
If a significant time has passed since discontinuation and it is unlikely stockists have remaining availability, another great option is to keep an eye out online on sites such as Gumtree or eBay. We recommend searching the collection and brand name (eg: “kimono maxwell williams”) for the most inclusive results.
I would like to see a product in person, do you have a store or showroom I can visit?
Maxwell & Williams is available to purchase online but does not have a retail store or showroom of our own. We are stocked Australia-wide in many great stockists, a full list can be found here.
I live outside of Australia - where can I buy your products?
Our online store currently only ships to Australian addresses, however, we have great distributors around the globe and are represented in over 50 international markets. For distributor information, please contact us.
Orders & Payment
I have a promotion code, where can I enter this?
You can enter your promotion code under your Order Summary before you proceed to checkout, or on the Addresses and Payment page.
I have an online store credit, where can I enter this?
You can enter your online store credit as a ‘promotion code’ under your Order Summary before you proceed to checkout, or on the Addresses and Payment page.
Help, I forgot to enter my promotion code!
How do I add, remove, or make changes to my order?
As we aim to process and pack your order as quickly as possible, unfortunately changes are unable to be made once the order has been received by us.
If the order has not been dispatched from our warehouse, we are able to cancel the entire order and provide an online store credit to place a new order with the desired items.
Can you please supply me with an Australian Tax Invoice?
Your order confirmation also serves as a valid Australian Tax Invoice. If you have lost your invoice, or require more information, please contact us.
Which payment methods are accepted?
The Maxwell & Williams online store accepts Visa, MasterCard, American Express, and PayPal.
Is it safe to make card payments with you online?
The Maxwell & Williams website uses SSL Encryption and all payments made on the Maxwell & Williams website are processed by the eWay Payment Gateway which is highly reliable and secure.
Shipping & Delivery
Where do you ship to?
We currently offer shipping to all Australian addresses.
How much does delivery cost?
We offer free standard delivery Australia-wide on orders over $100, and a $10 flat rate on all other orders.
When will my order be dispatched?
During non-holiday periods all orders are dispatched within 1-2 business days from our Melbourne warehouse. During Holiday periods such as Christmas and New Year, it is likely that dispatch from our warehouse will occur in 2-3 business days after your order is placed.
How long will my order take to arrive?
Dispatch: 1-2 business days during non-holiday periods. 2-3 business days during holiday periods.
Standard Shipping after dispatch from warehouse:
Melbourne: 2 business days
Sydney, Brisbane, Hobart, Canberra: 3-4 business days
Perth, Darwin: 5-6 business days
How do I track my order?
Once your order has been received by the carrier, you will receive your tracking information to either the email or mobile entered when you placed the order. If you have not received this, please contact us for further assistance.
Can I pick up my order from the warehouse or a retail store instead?
No, at this stage we are not able to accommodate customer pickups from our warehouse, or through our stockists.
How do I change my delivery address?
Please contact us as soon as possible with any change of address requests. If your parcel is already on it’s way, you will need to ‘redirect’ your parcel to the preferred address by accessing your Australia Post tracking information online and following the prompts.
Can my order be delivered to a PO Box?
Yes! All deliveries are sent via Australia Post eParcel and can easily be delivered to PO Boxes.
Does someone need to be home to accept the delivery?
Yes, someone will need to be available to sign on delivery. If someone is not available, a ‘missed delivery notice’ will be left with information on how to collect from your local Post Office. If left uncollected for 10 business days, the parcel will be returned to sender.
For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
Why has only part of my order has arrived?
Please be aware your order may be arriving in more than one parcel, you can check how many individual parcels are in your delivery through your Australia Post tracking information.
If you are missing an item in your delivery, please contact us with your order number and details for further assistance.
Returns & Exchanges
How do I return an item?
If you change your mind about a purchase with us online, you may return the product within 30 days from the date of purchase. Please fill out our Returns Request form, we will be in touch shortly.
We can offer a full refund, excluding initial and return delivery fees, or an online store credit for use at maxwellandwilliams.com.au
How do I exchange an item?
If you change your mind about a purchase with us online and would like to exchange it for another item, you may return the product within 30 days from the date of purchase. Please fill out our Returns Request form here, we will be in touch shortly.
We can offer a full refund, excluding initial and return delivery fees, or an online store credit for use at maxwellandwilliams.com.au
An item in my order arrived damaged, what do I do?
Please fill out our Return Request form, attach an image of your damaged item(s), and select replacement. Once viewed, we will be in touch.
Can I return or exchange my items at a stockist instead?
Unfortunately not, no. Please communicate with the place of purchase for any exchanges.
When and how will I be refunded?
Once the returned items have been received by our warehouse team, a refund will be applied to your original payment method and you will notified. Please allow up to 3 business days for this to show up in your account.
How does an online store credit work?
Once the returned items have been received, we will issue you a promotion code to the value of your returned item(s) by email. You can enter this as ‘promotion code’ during checkout at maxwellandwilliams.com.au to receive your credited amount off your next order!
