Frequently Asked Questions

Account

How do I create an account?

Why sign up to your newsletter?

How do I unsubscribe from your newsletter?

How do I use my ‘first order’ voucher?

Products

I can’t find the item I’m looking for, is it still available?

I would like to see a product in person, do you have a store or showroom I can visit?

I live outside of Australia - where can I buy your products?

Orders & Payment

I have a promotion code, where can I enter this?

I have an online store credit, where can I enter this?

Help, I forgot to enter my promotion code!

How do I add, remove, or make changes to my order?

Can you please supply me with an Australian Tax Invoice?

Which payment methods are accepted?

Is it safe to make card payments with you online?

Shipping & Delivery

Where do you ship to?

How much does delivery cost?

When will my order be dispatched?

How long will my order take to arrive?

How do I track my order?

Can I pick up my order from the warehouse or a retail store instead?

How do I change my delivery address?

Can my order be delivered to a PO Box?

Does someone need to be home to accept the delivery?

Why has only part of my order has arrived?

Returns & Exchanges

How do I return an item?

How do I exchange an item?

An item in my order arrived damaged, what do I do?

Can I return or exchange my items at a stockist instead?

When and how will I be refunded?

How does an online store credit work?