• We offer a $10 flat rate for standard shipping on all orders Australia-wide, and free standard shipping on all orders over $100
  • All orders are dispatched from our Melbourne warehouse within 1-2 business days
  • Items can be conveniently delivered to your home or office and take place Monday - Friday during normal business hours
  • Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. Couriers are unable to leave parcels unattended
  • If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended, this will, however void your warranty and neither Maxwell & Williams nor our courier can be held liable for any loss, theft, or damage to your item

Tracking Your Order

  • Once your parcel has been received by the courier, you will receive an email with your tracking details, and instructions for how to track your order
  • For any queries relating to tracking, please contact the Maxwell & Williams Customer Care Team here

Estimated Delivery Time

  • Melbourne: 2 Business Days
  • Sydney, Brisbane, Hobart, Canberra: 3-4 Business Days
  • Perth, Darwin: 5-6 Business Days

Please allow up to 8 business days for rural/remote areas.